Refund policy

Shipping & Returns

 RETURNS POLICY

All Sales are final. However, if an issue arises the following policy should address all problems.

Customers who wish to cancel a non-custom order prior to shipping will receive store-credit.

Customers who wish to return a product purchased directly from East of Acadia Woodworking should follow these steps:

• Contact eoawood@gmail.com within 3 days of receipt of the product with details of the issue
• Obtain Return Authorization and shipping instructions from East Of Acadia Woodworking
• Return the item to East Of Acadia Woodworking in new, unused condition for exchange, or store-credit (less shipping and handling fees and a 20% restocking fee)

Products cannot be returned if:

• A product has been personalized in any way: custom items not offered on the website, name, initials, etc.
• The product has any visible wear or use
• The product is board butter/wood conditioner
• The customer has retained ownership passed the 3-day return period 

 

 WARRANTY POLICY

Due to being a product of nature, merchandise may behave unpredictably from any of the following reasons: changes in relative humidity, changes in temperature, changes in product moisture content, customer care and the passage time. Because of this, we can unfortunately offer NO warranties at this time.  

As a result of these products being made of a natural material and by hand, there may be some variances in color, depth, grain pattern, shape, etc. Therefore, they may not be ‘exact’ to the photo examples

• As a result of the external forces mentioned above products may experience changes after being delivered, not limited to:
• Change in color due to UV light and aging
• Movement or Splitting in the wood grain
• All products are inspected and guaranteed to be of quality craftsmanship free of defects when shipped.